Terms & Conditions

1. Who we are

Akuru Store (store.akurutype.com) is the merchandise shop of the Akuru Type Marketplace, operated by Encreare Pvt Ltd, Male’, Maldives. These terms apply to every pre-order placed through the store. By placing a pre-order you agree to them.

Items on the store are designed by independent artists using typefaces from the marketplace. The store produces and delivers the items; the designs remain the work of the artists and type designers credited on each item.

2. Placing a pre-order

Every item is made to order. When you press Pre-order you are asking us to produce the item for you; the request is not an order until we confirm it. Each item has a maximum quantity per request, shown on the item page.

To place a pre-order you give us your name, a contact number, an email address and a copy of your bank transfer slip. You do not need an account. Please check the details before you submit, because we use them to reach you about the order and to deliver it.

3. Payment

Payment is by bank transfer only, to the account shown on the checkout page. Transfer the full amount for your request and upload the slip at checkout. We do not take card payments and we never ask for your card or online banking details.

Keep your transfer reference until the order is delivered. If the amount on the slip does not match the request total, we will contact you before we review it further.

4. Review and confirmation

We check every slip by hand. A new request sits at Pending verification until we have matched the transfer. When it matches, the request becomes Confirmed and you receive an email. If the slip cannot be verified, the request is Rejected and we email you the reason; the request is then closed and you are welcome to place a new one with a corrected slip.

We may cancel a confirmed request if we are unable to produce the item. If that happens we refund the full amount to the account the transfer came from.

• Pending verification: we have your request and are checking the slip.
• Confirmed: payment matched, the item is being made.
• Rejected: the slip could not be verified; the request is closed.
• Cancelled: the request was withdrawn by you or by us; any payment is refunded.

5. Prices

All prices are in Maldivian Rufiyaa (MVR) and include any applicable tax. The price you pay is the price shown on the item page when you place the request. We may change prices at any time, but a change does not affect a request that has already been confirmed.

6. Delivery

We deliver within the Greater Male’ Area only (Male’, Hulhumale’ and Villimale’). Delivery is included in the item price unless the item page says otherwise. Because items are made to order, production usually takes a few working days after confirmation; we tell you the expected time in the confirmation email.

We call the contact number on the request before delivering. If we cannot reach you after two attempts, we hold the item for seven days and then cancel the request and refund it, less any production cost already incurred.

7. Cancellations, returns and faults

You can cancel a request at any time while it is Pending verification by emailing us; any payment received is refunded in full. Once a request is Confirmed the item is in production and cannot be cancelled or returned, because it is made for you.

If an item arrives damaged or with a production fault, email us within three days of delivery with photos. We will replace it, or refund it if a replacement is not possible. Minor variations in colour and print are part of small-run production and are not faults.

8. Designs, fonts and credit

Each item carries a design by a named artist, set in a typeface by a named type designer. Copyright in the design and the typeface stays with them. Buying an item gives you the physical piece for personal use; it does not give you the right to reproduce the design, the typeface or the Akuru name.

Photographs on the store are of real items but the item you receive may differ slightly in colour, texture or placement.

9. Your responsibilities

Give us accurate details and a slip for a transfer you actually made. One slip covers one request. Do not place requests you do not intend to pay for, and do not use the store in a way that is unlawful or that interferes with other customers.

10. Changes to these terms

We may update these terms from time to time. The version on this page applies from the date shown at the top. A request is governed by the terms in force when it was placed. These terms are governed by the laws of the Republic of Maldives.

11. Contact

For anything about a request, a delivery or these terms, email store@akurutype.com with your request number. We reply within two working days.